Following our R&D team's investigation, a fix has been implemented, and we are monitoring the results for:
Install App: (Previously: users may have experienced hangs during the install process.) Object Spy: (Previously: elements may have failed to load or display incorrectly.) General Slowness: (Previously: noticeable delays during interactive operations across the UI.) Set / Geo Location: (Previously: inconsistent behavior when setting or retrieving geo location data.)
Posted Apr 07, 2025 - 10:23 UTC
Identified
We are currently investigating several issues affecting the platform:
Install App: The issue has been identified and a fix is being implemented (previously: users may have experienced hangs during the install process). Object Spy: The issue has been identified and a fix is being implemented (previously: elements may have failed to load or display incorrectly). General Slowness: Noticeable delays during interactive operations across the UI. Set / Geo Location: Inconsistent behavior when setting or retrieving geo location data.
Our engineering team is actively working on these issues. We will share updates as more information becomes available.
Posted Apr 07, 2025 - 10:05 UTC
Investigating
We are currently investigating several issues affecting the platform:
Install App: Users may experience hangs during the install process. Object Spy: Elements may fail to load or display incorrectly. General Slowness: Noticeable delays during interactive operations across the UI. Set / Geo Location: Inconsistent behavior when setting or retrieving geo location data.
Our engineering team is currently investigating these issues. We will share updates as more information becomes available.
Posted Apr 07, 2025 - 09:43 UTC
This incident affected: Mobile Manual (US-BOSTON, US-PHOENIX, CANADA, UK, FRANCE, GERMANY, AUSTRALIA, BRAZIL, MEXICO).