Service degradation using mobile devices and running scriptless mobile tests

Incident Report for Perfecto

Resolved

This incident has been resolved.
Posted Mar 06, 2025 - 12:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 06, 2025 - 09:25 UTC

Update

We are continuing to work on a fix for this issue.
Posted Mar 06, 2025 - 07:56 UTC

Identified

Devices will be frequently disconnected in interactive session after a short idle time.
Posted Mar 06, 2025 - 07:46 UTC
This incident affected: Mobile Manual (Australia, Canada, Germany, UK, US-Boston, US-Phoenix) and Scriptless (for Mobile) (Australia, Canada, Germany, US-Boston).