Intermitent availability issues affecting mainly Android devices post 25.11 cloud upgrade for automation and manual testing.

Incident Report for Perfecto

Resolved

This incident has been resolved.

Posted Sep 30, 2025 - 06:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 29, 2025 - 16:11 UTC

Identified

We have identified a problem in our code, which is causing the behavior where devices will often fail to open with the message "Reason: handset server: the device is recovering or disconnected." and are currently working on resolving the problem.

Posted Sep 29, 2025 - 13:59 UTC

This incident affected: Mobile Manual (US-BOSTON, US-PHOENIX, CANADA, UK, GERMANY, AUSTRALIA) and Mobile Automation (US-BOSTON, US-PHOENIX, CANADA, UK, GERMANY, AUSTRALIA).