Devices Unavailable - Toronto Datacenter

Incident Report for Perfecto

Resolved

This incident has been resolved.

Posted Jul 30, 2024 - 12:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 30, 2024 - 09:40 UTC

Identified

The issue has been identified, and a fix is being implemented. Our device team has recovered most of the devices, though some may still be unavailable.

Posted Jul 29, 2024 - 07:20 UTC

Update

The issue is still under investigation.

Posted Jul 28, 2024 - 13:00 UTC

Update

We are continuing to investigate this issue.

Posted Jul 27, 2024 - 23:18 UTC

Investigating

Some devices located in the Toronto Datacenter may be unavailable due to a power failure. We are working with the local team to restore access as soon as possible.

Posted Jul 27, 2024 - 23:18 UTC

This incident affected: Mobile Manual (CANADA) and Mobile Automation (CANADA).